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Support

A question, a problem, a request? We’re here.

FAQAnswers to common questions.Write to usWe answer as fast as we can.Delete my accountFree, at any time.

A question, a problem, a request about your data? Contact us via femby.support@gmail.com or the “Contact Femby” form in the app (Settings → Contact Femby). We answer as quickly as possible, and within one month at most for data requests.

Manage or cancel my subscription

Premium and Unlimited subscriptions are paid through Apple or Google: manage and cancel them in your Apple or Google Play account, at least 24 hours before the end of the period. In the app: Settings → Manage or cancel my subscription.

Ask for a refund

Payments are collected by Apple or Google, who decide on refunds: Apple or Google Play.

Report a profile or a message

On the profile or in the conversation, tap “⋯” then “Report” (you can also block the person). Our team reviews every report. In immediate danger, call your local emergency number (112 in Europe).

You blocked the person? Settings → Blocked people → “⋯” next to their name → “Report”: they stay blocked.

Report by e-mail, if you can’t do it in the app anymore: write to femby.support@gmail.com following these 4 points:

  1. Write from the same e-mail address as your Femby account, meaning the one of the Google or Apple account you use to sign in to the app. Otherwise, we can’t check that it’s really you.
  2. Give your own Femby code: in the app, Profile tab, under your name (“My Femby code”).
  3. Tell us in which space you talked: Love & Friendship or Casual meetups.
  4. Give the day and time of the conversation, and the person’s username.

We will only look at that conversation. You sign in with Apple and chose “Hide My Email”? Write to us from the app instead: Settings → Contact Femby (your message arrives directly linked to your account).